Plancher 2000, responsible for this website, takes your privacy very seriously. Website:

The goal of this privacy policy is to define:

  1. The way your personal information is collected and processed. “Personal information” hereby designates any information that could be used to identify you, including your name, mailing address, email address, location and IP address.
  2. Your rights regarding personal information.
  3. Who is responsible for processing the collected and processed information.
  4. To whom the information is transmitted.
  5. The website cookie policy, where relevant.


When you request a quote or make a purchase through our website, we collect the personal information that is provided, including your name, address and email address.

When you browse our online store, we automatically receive your computer’s IP address, which enables us to obtain information on your browser and your operating system.

By agreeing to provide us with such information, you agree for us to send you material or information about our store, new arrivals and promotions, as well as other relevant information. 


We collect information through log files and cookies. This allows us to process statistics and information pertaining to website traffic; facilitate navigation; and provide an enhanced user experience.

A) Use of cookies

The website uses the following cookies:

  1. Pages visited and requests
  2. Date and time of connections

Cookies allow us to do the following:

  1. Provide enhanced, personalized services
  2. Establish personalized consumer profiles
  3. Carry out statistical surveys

b) Objection to the use of cookies and log files by the website

You have the right to refuse the use of cookies and log files by changing the settings in your browser.

After having disabled the cookies and log files, you can continue to use the website. However, we shall not be deemed responsible for any malfunction resulting from the disabling of cookies and log files.


The personal information collected through our website will not be transmitted to a third party and is processed by us only. We may, however, disclose your personal information when required by law or should you violate our Terms of Service.

We shall not disclose your personal information to our dealers for their own personal marketing interests, unless you have granted permission to do so as per this Confidentiality Statement (either by agreeing or by not withdrawing your approval when the opportunity is given to you).

In general, third parties whose services we use collect, use and disclose your information only when such information is needed to continue to provide services.

However, some third party service provides, such as payment or online transaction service providers, have their own privacy policies that require that we provide them with your information related to purchase transactions.

We recommend that you read their privacy policies to understand how your personal information will be used.

It is important to note that some providers may be located or own installations located in other jurisdictions. Should you decide to proceed with a transaction involving a third party, your information may be subject to the laws applicable in the jurisdiction where the third party or its installations are found. For example, if you are in Canada and your transaction is processed by a payment system located in the United States, your personal information used for the transaction may be subject to United States disclosure legislation, including the Patriot Act.

Furthermore, our website contains links and interactive functions that direct users to various social media platforms. If you already use these platforms, their cookies may be enabled on your device when you visit our site. The information you disclose or share publicly and provide online through these various platforms or social media may have been subjected to unrestricted consultation and use by third parties for purposes that are beyond our control. 


The data controller will retain in their IT systems, under reasonably secure conditions, all personal information collected for a period of 7 years.


The personal information collected and processed is hosted exclusively in Canada.


a) Controller

The “controller” can be reached at

They are in charge of determining the purposes of the processing of personal information and the means used to perform such processing tasks.

b) Controller duties

The controller agrees to safeguard the personal information collected, to refrain from sharing any such information with third parties without telling you, and to comply with the purpose of the collection of such personal information.

Should the integrity, confidentiality or security of your personal information be at risk, the controller will inform those involved.


You have the right to object to the processing of your personal information by the website (“right to object”). You also have the right to request that your personal information be withdrawn, for instance, from a mailing list (“right to withdraw”).

If you wish to exercise your right to object or to withdraw, send your request to


You have the right to access, update, change or request the deletion of your personal information. To exercise this right, send your request to


The personal information we collect is stored in a secure environment. Our staff must maintain the confidentiality of your personal information. The following measures are in place to protect your personal information:

  1. SSL (Security Sockets Layer) protocol
  2. Automatic backup
  3. Firewall

We are committed to maintaining a high level of confidentiality through the use of the latest technological innovations allowing to safeguard confidential information during transactions. However, complete protection is impossible and sharing personal information over the web is never entirely risk-free.


Our privacy policy is available at all times on our website. We reserve the right to make changes to this privacy policy in order to ensure compliance with applicable legislation. We encourage you to read our privacy policy often to learn about the latest updates.


By providing your personal information when completing a transaction, adding a credit card, placing an order, processing a delivery or returning a purchase, you agree to the use of your information strictly for the purposes stated herein. 

Should your personal information be requested for other purposes, including for marketing purposes, we will directly request your consent or we will provide to you the opportunity to decline such request.

By using our website, you acknowledge that you have read and understand this privacy policy, and that you accept its conditions, including the conditions regarding the collection and processing of personal information and the use of cookies.


We undertake to observe the legislative provisions set out in the following:

Personal Information Protection and Electronic Documents Act (S.C. 2000, c. 5); and/or Act Respecting the Protection of Personal Information in the Private Sector, R.S.Q., c.P-39.1.